Refund policy
Refund / Return Policy
VYRL Returns & Refunds
We want you to feel good about your VYRL order. Because coffee is a consumable food product, coffee purchases are final sale except when an item arrives damaged, defective, or incorrect.
Coffee
Coffee is not eligible for return or exchange due to taste preference, roast preference, grind selection, or an opened package.
If your coffee arrives damaged, defective, or incorrect, please contact us within 7 days of delivery through our Contact page at VYRL.com/pages/contact. Include your order number and details about the issue so we can review it quickly.
If approved, we may replace the item or issue a refund to the original payment method.
Merchandise
Unused merchandise may be returned within 14 days of delivery.
To be eligible for a return, merchandise must be:
- unworn
- unwashed
- unused
- in its original condition
Items showing wear, washing, damage, odors, or other signs of use are not eligible for return.
To start a return, please contact us through VYRL.com/pages/contact and include your order number. Do not send merchandise back without return authorization.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Original shipping charges are non-refundable except where required by law.
Refunds
Once an authorized return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Your bank or card issuer may require additional time to process and post the refund.
Final Sale Items
Opened coffee, gift cards, and merchandise specifically marked as final sale are not eligible for return.
Questions
For questions regarding a return, refund, damaged product, or incorrect order, please contact us at:
VYRL.com/pages/contact
Nothing in this policy limits any rights provided under applicable law.